Shipping policy

Shopify Shipping Policy

Effective Date: Upon website publication

Store Owner: JAMES CLARK

Contact Email: zigx6156@outlook.com

Business Address: 644 CREEKVIEW DR BURLESON TX 76028, United States

1. General Shipping Overview

This Shipping Policy outlines all rules, processing timelines, shipping rates, delivery terms, and shipment resolution policies for all orders placed on our Shopify store. By placing an order, you acknowledge and fully agree to the shipping terms listed below. We provide reliable domestic shipping services within the United States for all garden shovel products.

We only ship to valid physical addresses. PO boxes, military addresses, or remote areas may have shipping restrictions or extended delivery times.

2. Order Processing Time

Order processing includes inventory verification, quality inspection, packaging, and carrier arrangement.

All paid orders are processed within 1–3 business days.
We do not process or ship orders on weekends, U.S. federal public holidays, and warehouse off days.
During peak seasons, promotional events, or inventory adjustments, order processing may be slightly delayed. We will notify customers via email for extended delays.

3. Shipping Methods & Delivery Time

We use trusted U.S. domestic carriers including USPS, UPS, and other mainstream logistics providers to deliver your garden tools safely.

Standard Domestic Shipping: Estimated delivery takes 3–7 business days after shipment.
Expedited Shipping (if applicable): Faster delivery options may be available at checkout for urgent orders, with estimated 2–4 business days delivery.

All delivery times are estimated only and not guaranteed delivery dates. Delivery delays caused by carrier workload, weather, transit congestion, or regional logistics restrictions are beyond our control.

4. Shipping Rates & Fees

All shipping fees are calculated and displayed clearly at checkout before payment. No hidden fees will be charged after order confirmation.

Shipping cost depends on product weight, package size, customer shipping zone, and selected shipping method.
We may offer free shipping promotions for qualified orders. All free shipping rules are subject to the latest store promotion standards.
Original shipping fees are non-refundable for customer-initiated returns or order cancellations without quality issues.

5. Order Tracking

Once your garden shovel order is shipped out, we will send a shipping confirmation email with a valid tracking number and tracking link. You can check your package transit status in real time.

Tracking information may take 24–48 hours to update on the carrier official system after label generation. If the tracking status is not updated promptly, please wait patiently or contact our customer support for assistance.

6. Shipping Address Rules

Customers are solely responsible for submitting accurate, complete, and deliverable shipping addresses during checkout.
Failed delivery, package return, or loss caused by wrong address, incomplete address, or undeliverable address will be borne by the customer.
Address modification requests after shipment cannot be guaranteed. Any address change fees or re-delivery fees will be the customer’s responsibility.

7. Lost, Damaged or Missing Packages

We take strict packaging measures for garden flat shovels to avoid damage during transit. For shipment problems during transportation, we follow the below rules:

Damaged/Defective Upon Arrival: Customers must contact us within 48 hours after delivery and provide photos/videos of damaged products and packaging. We will verify and arrange replacement, refund, or return solution free of charge.
Lost or Stolen Packages: Once the package shows delivered status, we are not responsible for lost or stolen items due to customer unclaimed or porch piracy issues. For packages lost in transit before delivery, we will assist customers to file carrier claims and coordinate refunds or reshipment.
Missing Items: Contact us within 48 hours of package receipt for missing item verification.

8. Shipping Restrictions & Unshippable Areas

We currently only support United States domestic shipping. We do not ship internationally at this stage. We reserve the right to cancel orders with invalid or restricted shipping addresses.

Some remote U.S. regions may require extended shipping time or additional remote delivery fees, which will be displayed at checkout.

9. Order Cancellation Before Shipment

Customers may apply for order cancellation before the order is shipped. Once the order has been processed and shipped, cancellation requests will be regarded as return requests and handled in accordance with our Return & Refund Policy.

10. Policy Updates & Revisions

We reserve the right to update, modify, or adjust this Shipping Policy at any time without prior notice. The latest version will be posted on our store policy page and take effect immediately for all new orders. Your continued use of the website and placement of orders constitutes acceptance of the updated shipping terms.